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In line with Government guidance, Burns Mall is now open for non-essential retail, subject to individual retailer arrangements.

On behalf of the team, we wish to offer a heartfelt thank you for your continued support. We would also like to thank our retailers who are all working extremely hard in very challenging and unprecedented circumstances to ensure visitors are able to access goods and services.

We look forward to welcoming you back , where you can enjoy a safe shopping experience.


The health and wellbeing of our customers and staff continues to be our top priority and we are working closely with our retailers to implement government shopping guidelines.

Some of our new health and safety measures include:

Encouraging social distancing – We would appreciate your support in respecting Government’s advice to adhere to social distancing.

Compulsory face covering – Please note exemptions apply.

Hand Sanitisation – Regular hand washing is essential to stop the spread.

Increased cleansing and sanitation.

Increased support from helpful team members.

We ask that all safety procedures put in place by our Retailers and Centre Management teams are respectfully followed.


Our retailers will be operating their stores in line with their company policies and where possible will have a queuing system for your safety, which we ask all customers to be mindful of. Some stores will be operating one‐way entry and exit systems.

Please check retailers’ social media channels and websites for news on individual store closures or opening times. The situation is evolving quickly so please be aware that published opening hours may vary among retailers and change at short notice.


Should you need any additional support please call Centre Management on 01563 535513.

We look forward to welcoming you all back to Burns Mall.