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This week the CEO of NewRiver (REIT), Allan Lockhart was delighted to launch the ‘Happy to Help’ Customer Service Scheme throughout all of the Shopping Centres owned and operated by the group within the United Kingdom – which includes Burns Mall at Kilmarnock!

The ‘Happy to Help’ Scheme is a key component of the Customer Experience Programme ‘Putting Customers at the Heart of What We Do’ launched earlier this year in conjunction with Kate Hardcastle, a Customer Service Advisor, which is designed to improve the overall customer experience for visitors and customers alike to every NewRiver Shopping Centre.

‘As NewRiver Staff Members, we all play an important role as Customer Service Ambassadors within our Centres, and we must all work together to create a place that our shoppers choose to visit and spend their time. Our staff members are an integral component of the Customer Service Experience, and it is our aim to always be polite, approachable and ‘Happy to Help’ Customers at all times, with any query or assistance that they may require’.

Staff members have been issued with ‘Happy to Help’ badges to wear so that they are easily identifiable, and to encourage enquiries from all members of the General Public.

#HappytoHelp #Excellence #CustomerService

This year the Centre was proud to support the efforts of Celebrate Kilmarnock, The Kilmarnock Pubwatch Group and a large number of local community groups as part of the K-Fest activities, 27-29 July 2018.

Kilmarnock Standard – 15.08.18

The Centre Management of Burns Mall have been very active this year inviting local charities to promote their services to the General Public, and a series of promotional activities in the form of Pop-up shops have been staged by Local Dignitaries and Community Service Organisations.

Kilmarnock Standard – 07.06.18

The Centre’s involvement with the local community continues to grow from strength to strength, and we are now looking forward to celebrating this year’s festive season!


INVESTING IN THE COMMUNITY